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Instructions & Help

We recommend that you read our instructions and help before you contact us. We have collected our instructions & help under the following topics and we update as new questions arise.

Operation Status

In case of upgrades or any longer downtime you can go to operation status to see a progress report.

Contact Form

If you need help from one of our supporters even so, please use our contact form which has high priority.


Always Free Capacity

Support for both Windows and Mac

24-Hour Monitoring

Control Panel

Easy Ordering
General
Domains
Web space
Ordering
Payment
Deactivation of service
Email
ASP
PHP
Databases
Statistics
Webmail

FTP

» I canīt log on to my FTP-account?

Your FTP-client should be set up to run in "Passive mode". If not, you can not get a connection through our firewall.

This is the most commen problem, as most FTP-clients are not set to "passive mode" from installation.

Please feel free to contact our support if you need assistance.

» How do I upload my website on the internet?

You need a program called an "FTP-client". This programme will transfer your website to your hosting plan on
the internet. We recommend, that you download one of the most common FTP-clients, eg. CuteFTP or WS-FTP. To log on to the FTP server, use the login informations in the email you recieved when your webhosting plan was set up. Your index.html file have to be in the public_html folder on the server

» Why canīt I connect to my FTP-account?

Remember to use the login information you recieved from us when first set up.

If your domain name is not already set
up or transfered to us, you should use the servers IP-number instead of your domain as the FTP host.

» Why is it not possible to erase some of my files?

You can not erase or correct a file if you have a visitor on your website, who is currently downloading from it on a Windows-server. This happens frequently on Windowssystems. If the problem is recurrent, contact our support and we will erase it for you, or move your domain to an Apache-based server.
Remember to state your login and password when you contact the supporters.

» Will the FTP-client stop me automatically when I have used all my webspace?

No, on most of our servers we havenīt laid down a limitation, in case of the customer needing more space urgently.

We trust our customers to ask for upgrades, if they use more webspace. We also check on a regular basis, to ensure that customers have the appropriate webhosting plan for their needs.

» Where should my files be stored?

On the Windows-based servers you files should be in /public_html. On the Apache-based servers in /public_html. If your files are not stored in the right folder, they canīt be shown on the internet.

» Why canīt I change my filerights (CHMOD)?

On the Window-based servers, there is full reading and writingrights on all files.
This can under no circumstances be changed. Not even with command CHMOD in a FTP-client.

24-hour Monitoring

With our self-developed monitoring system we guarantee that small as well as bigger problems are discovered and corrected within a short time.

Monitoring of resource usage is a daily routine at Cliche. That is why we can offer high quality at a low cost.

There are currently no unsolved problems

Firefox

Faster, more secure, and smarter. Switch to Firefox and surf the internet faster, smarter and with better security. Supported by Windows, Mac OS X, and Linux.

Thunderbird

Mozilla's Thunderbird e-mail client is the perfect alternative to other built-in clients. It is easy to use and it comes with spam protection.

Filezilla

A fast and reliable FTP client that support FTP, FTP via SSL/TLS (FTPS) and SSH File Transfer Protocol (SFTP). Windows, Mac OS X, Linux.

Dropbox

Dropbox is the easiest way to store, synchronise and share files online. No complicated interface to learn. Integration like real folders.

Opening Hours

We aim to answer all received emails within 24 hours Monday - Friday

Legal

Org. Number
07074598

Address

27 Ruffets Wood
Gravesend, Kent, UK
DA12 5JQ
Fax 0045 7020 1347

Write us

Please note that we sometimes refer to our instructions & help, where you will find answers to many common questions concerning hosting at Cliche. New customers can also ask us questions via the contact form.

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