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Instructions & Help

We recommend that you read our instructions and help before you contact us. We have collected our instructions & help under the following topics and we update as new questions arise.

Operation Status

In case of upgrades or any longer downtime you can go to operation status to see a progress report.

Contact Form

If you need help from one of our supporters even so, please use our contact form which has high priority.


All Popular Domains

Easy Ordering

Control Panel

Support for both Windows and Mac

Statistics
General
Domains
Web space
Ordering
Payment
Deactivation of service
Email
FTP
ASP
PHP
Databases
Statistics

Webmail

» Can I use webmail for all email addresses?

Yes, when you have email on our network you can use our webmailsystem.

Customers who are not connected to our network can not use our webmail.
We have this limitation as not to strain our network unnecessarily.

» Why is your webmail faster than others?

If you use an external webmailsystem, the extern system has to fetch the mails home, adapt them
and show them via your browser.

We have 100 Mbit access to the mailservers. Our webmail is first downloading the headlines, then shows the email itself as per request. This makes it noticeably faster.

24-hour Monitoring

With our self-developed monitoring system we guarantee that small as well as bigger problems are discovered and corrected within a short time.

Monitoring of resource usage is a daily routine at Cliche. That is why we can offer high quality at a low cost.

There are currently no unsolved problems

Firefox

Faster, more secure, and smarter. Switch to Firefox and surf the internet faster, smarter and with better security. Supported by Windows, Mac OS X, and Linux.

Thunderbird

Mozilla's Thunderbird e-mail client is the perfect alternative to other built-in clients. It is easy to use and it comes with spam protection.

Filezilla

A fast and reliable FTP client that support FTP, FTP via SSL/TLS (FTPS) and SSH File Transfer Protocol (SFTP). Windows, Mac OS X, Linux.

Dropbox

Dropbox is the easiest way to store, synchronise and share files online. No complicated interface to learn. Integration like real folders.

Opening Hours

We aim to answer all received emails within 24 hours Monday - Friday

Legal

Org. Number
07074598

Address

27 Ruffets Wood
Gravesend, Kent, UK
DA12 5JQ
Fax 0045 7020 1347

Write us

Please note that we sometimes refer to our instructions & help, where you will find answers to many common questions concerning hosting at Cliche. New customers can also ask us questions via the contact form.

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