Guides.

Resetting passwords

Resetting password to control panel

  1. Click into the control panel.
  2. Enter your email address in the field with the title Forgotten your login info.
  3. Click Send login info.
  4. Wait to receive the reset mail which you will receive shortly..
  5. Click the link in the reset mail, and continue to enter new password for your relevant customer account.
  6. Next you can log into the control panel with your customer number and new password.

Please notice that the link in the reset mail expires after 3 hours and kan only be activated from the same computer (IP address) that started the reset process.


Resetting password to mail administration

  1. Click into the control panel and log on with your customer number and password.
  2. Click the relevant domain name.
  3. Click Passwords to enter the page for resetting. Choose Mail administration and continue.
  4. Wait to receive reset mail with your new password.

Resetting password to FTP

  1. Click into the control panel and log on with your customer number and password.
  2. Click the relevant domain name.
  3. Click Passwords to enter the page for resetting. Choose FTP and continue.
  4. Wait to receive reset mail with your new password.

Nulstilling af kodeord til MySQL

  1. Click into the control panel and log on with your customer number and password.
  2. Click the relevant domain name.
  3. Click Passwords to enter the page for resetting. Choose MySQL and continue.
  4. Wait to receive reset mail with your new password.
  5. Log into your FTP account and make sure to change any MySQL passwords in PHP configuration files belonging to your web page.

Please be patient waiting for the reset mail. Depending on the mail service you use it can take up to 60 minutes before you receive the reset mail.

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